Command Centre
Northgate Vehicle Hire · Sunday 2 August
This morning
Generated 09:08One vehicle off-fleet with a booking tomorrow, and GBP 1,134 overdue.
Revenue yesterday was in line with the trailing four-week average. The most time-critical item is R17: its service is 6 days overdue and it has a confirmed hire tomorrow at 09:00. R15 is free at the same branch. Two invoices remain unpaid past their due date and reminder drafts are ready for your approval. Manchester is one person short today.
- Reassign tomorrow's R17 hire to R15 before 10:00 — Confirmed booking at 09:00 tomorrow on a vehicle that is off-fleet.
- Approve the R17 garage booking — Earliest slot is tomorrow 08:00; delaying pushes the vehicle off-fleet another week.
- Release the two invoice reminders — GBP 1,134 outstanding, both customers have good payment history.
- Cover the absent Rental Desk shift in Manchester — Desk is one short until 17:00 on a 31-booking day.
Waiting for your approval
2- Refund GBP 240 damage charge - NGH-1003
Customer disputes the damage charge. Inspection photos are inconclusive and the customer has hired 6 times. Finance agent recommends a full refund to retain the account.
- Send second reminder for 2 overdue invoices
INV-02001 (GBP 504) and INV-02002 (GBP 630) are past due. Finance agent has drafted reminder emails for both.
Needs attention
8- Complaint: Request to extend current hire
Open 48 hours — SLA breached · Manchester Airport Branch
- Complaint: Vehicle was not clean on collection
Open 41 hours — SLA breached · Leeds City Branch
- Complaint: Damage charge dispute - booking NGH-1003
Open 34 hours — SLA breached · Manchester Airport Branch
- Invoice INV-02001 overdue
£168.00 — 10 days past due · Manchester Airport Branch
- R17 — Kia Sportage service overdue
Due 26 Jul (7 days ago) · Manchester Airport Branch
- Invoice INV-02002 overdue
£210.00 — 7 days past due · Leeds City Branch
- Qualification expiring: driving licence
Mohammed Hussain — expires 13 Aug · Manchester Airport Branch
- Integration issue: Vehicle trackers
Gateway timeout polling device telemetry (504) (3 consecutive failures)
Integration health
4 of 5 healthy| System | Method | Mode | Status | Last success |
|---|---|---|---|---|
| Vehicle trackers Gateway timeout polling device telemetry (504) | iot | read only | degraded | 1d ago |
| Bookings inbox | read only | connected | 1d ago | |
| Stripe (payments) | webhook | read only | connected | 1d ago |
| Website booking form | webhook | read only | connected | 1d ago |
| Xero (accounting) | api | approved writes | connected | 1d ago |