Approval Centre

2 decisions waiting on you

Refund GBP 240 damage charge - NGH-1003

Expires in 20h

Customer disputes the damage charge. Inspection photos are inconclusive and the customer has hired 6 times. Finance agent recommends a full refund to retain the account.

Proposed action
payment.refund
Financial effect
£240.00
Requested by
agent.finance
Location
Manchester Airport Branch
Reversal
No automatic reversal — undo manually.
Escalates
overdue
Data used (4 items)
{
  "reason": "disputed_damage_charge",
  "provider": "stripe",
  "amount_minor": 24000,
  "booking_reference": "NGH-1003"
}

Send second reminder for 2 overdue invoices

Expires in 44h

INV-02001 (GBP 504) and INV-02002 (GBP 630) are past due. Finance agent has drafted reminder emails for both.

Proposed action
marketing.campaign_send
Financial effect
£1,134.00
Requested by
agent.finance
Location
Leeds City Branch
Reversal
No automatic reversal — undo manually.
Escalates
overdue
Data used (3 items)
{
  "template": "invoice_reminder_2",
  "recipients": 2,
  "total_outstanding_minor": 113400
}